The player from India had their account blocked without prior notice. We later found out that the player used a third-party payment for depositing and he was also accused of having multiple accounts in the casino. The player from Italy faces issues with withdrawing 10,000 euros due to not receiving the required verification code. Despite contacting customer support, the issue remains unresolved.

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As a result, the complaint was rejected due to a lack of communication, which prevented further investigation into the issue. The player from Venezuela faced account blockage due to accusations of maintaining multiple accounts, despite having only used one account for his activities. After a long wait for a withdrawal request, he discovered that his account was blocked while he had a balance of $450. As a result, the complaint was rejected, and the account remained blocked. The player from South Korea had deposited 12,574 KRW into 1win Casino, but the transaction did not complete.

The player from India has deposited money into casino account but the funds seem to be lost. The player from Nigeria had his winnings withheld and account blocked due to unsuccessful KYC verification. After some investigation, we discovered that the player’s email address was used by another person at the casino with the similar complaint on our website. The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player shared their personal details with a 3rd 1win party although it is solely their own responsibility to keep this safe.

Player’s account has been closed with withheld winnings.

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Player’s account blocked due to accusations of fraudulent activities.

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We ended up closing the complaint, because the player stopped responding.
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However, the withdrawal was denied after they were accused of violating the company’s rules, such as having multiple accounts and using software to auto-bet.
The player had invested more than 20 thousand in the casino and his account had been verified.

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Although they have provided complete KYC documentation, the casino stated that some rules were violated, which the player denies. We concluded the players documents were not genuine and proceded to reject the complaint as unjustified. The player from Greece had attempted numerous times to withdraw money; however, all attempts had been unsuccessful with no provided explanation. After the player’s complaint was submitted, the player informed us that his issue had been resolved.

They mentioned having successfully withdrawn a large amount in one day after a 30-day wait.
The case was successfully resolved, and the player received the winnings.
However, the casino later used this as a reason to block his account.
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Account blocked after submitting KYC documents.

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The player from India had had an issue with his account being blocked on 1win online casino. Despite having contacted customer service and provided the necessary documents for verification, he had not received a response for over two weeks. After a series of communications and the player providing additional documents, the casino completed the verification process and unblocked the player’s account. The player had confirmed that he could then access his account and withdraw his funds. The issue had been successfully resolved with the assistance of the Complaints Team. He had confirmed having made successful withdrawals in the past and that he had played with deposited money, not a bonus.

Player cannot withdraw his winnings.

The player has since confirmed receipt of the funds, and the complaint has been marked as “resolved” in our system. The player from Russia had their account blocked after verification without explanation, with the casino citing general rules. They asserted that they did not violate any terms and maintained only one account and one crypto wallet. The Complaints Team had attempted to resolve the issue by seeking clarification from the casino regarding accusations of opposite betting and multiple accounts. However, due to the player’s lack of response to inquiries, the complaint was rejected. Since the completion of the verification, she had not been able to process any withdrawals.

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Player is struggling to complete account verification.

The player from Italy tried to close his account, but his requests haven’t been honored. It seemed that the casino would refund the player his deposits but stopped responding. Eventually, the player’s deposits were refunded and the case was resolved. The player from Brazil is experiencing difficulties withdrawing their funds.

The player explained that he had forgotten the password to his original account, which led to the creation of a new one. The casino responded by stating that the player needed to provide an email not previously used on their site. Upon providing a new email, the casino had successfully changed the player’s email address, enabling the player to proceed with the withdrawal.

Player is facing issue with deposit.

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This includes choices for self-exclusion, limiting deposits, and pausing while playing. A ‘handicap’ is a type of bet that means a bookmaker has given another team a virtual advantage or disadvantage. Typically, this is done by adding points onto the side deemed to be the underdog, to help even the field. Handicap betting is popular among points-based sports like football, rugby and basketball.

We had suggested the player contact his payment provider for an investigation, as it was a complicated process that might take approximately one month. We also advised him against depositing any more funds until the issue was resolved. Unfortunately, the player did not respond to our further communications, leading us to close the complaint. The player from India had reported that after experiencing withdrawal difficulties, the casino had requested KYC documentation, which he had provided. However, after that, withdrawals were stopped and, subsequently, his account was blocked while holding a 1 lakh balance.

Player’s withdrawal request is delayed.

After a thorough investigation, it was concluded that the complaint was rejected due to evidence of submitted forged documents, which were strictly prohibited by the casino. The player was informed that assistance could not be provided in this dispute. The player from Armenia had struggled with a gambling addiction and had requested account closure multiple times, but the casino had refused to do so. They had continued to access their account, make deposits, and suffer losses, which prompted a demand for compensation. Consequently, the complaint had closed as unresolved due to the casino not providing any updates.

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The platform is designed to reduce friction during the onboarding process, allowing you to move from sign-up to your first bet within just a few minutes. Whether you’re using a phone, tablet, or desktop, 1win’s registration process is optimized for speed, simplicity, and flexibility. Each of these promotions is crafted to be accessible, with clearly stated rules and fair requirements. More importantly, they’re structured to suit a variety of player types — from casual bettors testing the waters to seasoned users looking to maximize high-stakes sessions. Super yankee bet calculator – Should you find yourself with 5 selections instead of the 4 required for yankee, this is the calculator you will need to work out your returns.

He had not used any bonus and tried to withdraw via Perfect Money, but due to issues, he returned the funds to 1win for withdrawal to his Mastercard. The complaints team had advised him that the withdrawal process could take up to 14 days. However, the player did not respond to further communication, leading to the rejection of his complaint.

We had decided to close this complaint as the player had a duplicate complaint in progress regarding the same issue. The player from Argentina had trouble withdrawing her winnings to Astropay from the online casino, 1win. The player and the casino were blaming each other for the issue. The player had sent some information by email but failed to respond to further inquiries. The player from Argentina won 800,000 pesos on 1win.com and successfully made three withdrawals of 120,000 pesos each.

Even though he deposited 15,000 INR and had a remaining balance of 14,200 INR, the casino did not provide any evidence to justify these claims. The player had requested an explanation and a refund of his remaining deposit. After we had requested evidence from the casino, it was revealed that the player had duplicate accounts. As a result, we were unable to assist the player further and his complaint was rejected. The player from Nigeria had his account blocked by 1win Casino due to accusations of fraudulent activity, which left his withdrawal of NGN 100,000 pending. Despite his assertions that he had adhered to the terms of service, the casino did not provide specific details of the alleged violation.

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Despite his attempts to communicate with the casino, he received no response. We had invited 1win Casino to join the conversation and provide more information on the account block. The player from Peru had been trying to withdraw her money but her withdrawal request got cancelled and her account was blocked by the casino’s security team. The casino had cited fraudulent activity and rule violation as the reason, although the player contested these accusations. She had 445 soles in her casino account that she couldn’t access. After reviewing the case and corresponding with the casino, we found evidence that supported the casino’s decision.

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However, after attempting to log in with 200,000 pesos left in the account, access was denied, and support claimed the account did not exist. The player believed the account had been closed to avoid paying out the winnings. The player did not respond to the Complaints Team’s requests for additional information, leading to the rejection of the complaint.

Therefore, we concluded that the casino had acted correctly and in accordance with its terms and conditions. A player from India had deposited 22,000 INR into a 1win account using the UPI payment method, but the deposit was not received. The casino’s customer support informed him that the deposit had been activated by another user ID. The complaint was closed due to the player’s lack of response to our messages and questions, which prevented further investigation or resolution. We informed the player that it was common for withdrawals to take several days or even weeks to process and advised patience.

When it comes to calculating the pay-out for a double wager, it’s a pretty similar process. The player from Mexico was experiencing difficulties withdrawing their funds. They were repeatedly asked to pay a fee of 15% of the requested amount to have their withdrawal request approved. The complaint was closed as ‘unresolved’ because the casino failed to reply. A year later, we reopened the complaint as per the casino’s request. The casino informed us that it seemed that the player did not use a valid link (website mirror) when accessing the casino.

Player’s withdrawal is delayed due to email access issues.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. The player from Chile experienced issues with canceled withdrawals and encountered a current withdrawal that has been processing for over 48 hours. They were initially told the maximum delay was 48 hours, but support is unable to provide an estimated waiting time. The player has contacted us that they were finally able to withdraw succesfully. The player from Sri Lanka submitted a withdrawal request less than two weeks prior to contacting us. A player from Venezuela with an account balance of $30 has had their account blocked after attempting to withdraw.

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Despite completing the verification, the security team had not responded in over 45 days. The casino then blocked his account, alleging fraudulent activity without providing any evidence. Despite the player’s repeated requests for clarification and withdrawal of his winnings, the casino failed to respond adequately. The Complaints Team closed the complaint as unresolved due to the casino’s lack of cooperation, advising the player to consider reviews and ratings when selecting casinos in the future. The player from Russia faced account blockage after winning 245 USDT and attempting a withdrawal of 60 USDT. After uploading the requested documents, he was informed by customer support that he had violated casino rules, which he denied.